Frequently Asked Questions
ARE YOUR TREATS GLUTEN FREE?
We get this question A LOT, and the answer is YES!!! We are gluten free, grain free, and also do not use any wheat, corn or soy in our dog treats. Having said that, they are currently made in a shared kitchen that handles wheat, peanuts and tree nuts, so we can not yet get a gluten-free, or nut-free certification (or peanut-free for the parmesan cheeses treats), but we do our best to keep everything wiped down and as clean as possible when making each recipe!
WHAT'S IN YOUR TREATS?
We keep our INGREDIENTS as simple as possible. The base is chick pea flour (also known as garbanzo bean flour) and olive oil.
Depending on the recipe, we add to the base:
Parmesan Cheese - where we only use the most Natural Parmesan Cheese (freshly grated) available. It is made with pasteurized cow's milk, culture, salt and enzymes - it has no preservatives or other odd ingredients.
Peanut Butter - We only use an all Natural Peanut Butter so there are NO ADDITIVES such as Xylitol which is not good for dogs. We are currently using Teddie's Natural Peanut Butter which is a true fan favorite!
FOR HOW LONG DO YOUR TREATS STAY FRESH?
Our treats are baked dry so they stay fresh for up to 8 months. Best to keep them out of direct sun and in a cool, dry place.
WHERE DO YOU MAKE YOUR TREATS?
We make our treats in a shared commercial kitchen that rents out time to food entrepreneurs. Not only we do get access to an immaculately clean kitchen with awesome equipment, we get to meet and get to know other food folks.
I HAVE A PICKY EATER. DO YOU THINK MY DOG WILL LIKE GOOD PAWS TREATS?
To the surprise of their people, we have honestly had many dogs that are picky eaters love our treats. But we have also had a few that do not. If you have a picky eater, we know it can be difficult to find a treat that your dog will enjoy, so please try a sample package! Your satisfaction and your dog's happiness are our main concerns, so if your dog does not like our treats, no worries! Just contact us. You keep the treats, and we will refund you the total amount that you have spent on the sample package including shipping.
HOW FAST WILL I GET MY TREATS?
We bake our treats fresh every week. We strive to get your treats out 1 to 2 days after you have ordered them! You will always receive an email letting you know when they have shipped. We use the U.S. Postal Service Priority Mail so you should be receiving your treats within 2 to 3 business days of going out.
WHAT IS YOUR RETURN POLICY?
If there is an issue with your order please contact us either by email at email@example.com, or by text or call at 978.273.4009 and we will address your concern as soon as possible. If you aren't sure if your dog will like our treats, may we suggest that you try a sample package! If your dog does not like our treats, we will be happy to fully refund the total amount you spent including shipping on that sample purchase.
HOW DID YOU GET STARTED?
Having our own business is definitely an evolutionary process. At some point, the internal push came to start something to blend our desire to help people better connect with their companion animals and provide a product that we hope they would love. The need for a doggie gift when traveling was certainly a driver, but you can also hear more about the story on our About page as well as in this podcast interview from a couple of years ago. Mike Morin Interview
You might also get a kick out of this TEDx talk I did about doing "Artwork for Animals" to enjoy.